Delete Your Trueview Account

You can delete your Trueview account at any time. This page explains how to initiate deletion and what happens to your data afterwards. This page is provided in compliance with the App Store and Google Play account-deletion requirements.

Option 1: Delete from inside the app (recommended)

1. Open the Trueview app and sign in.
2. Tap the Settings tab.
3. Scroll down and tap Delete Account.
4. Confirm the action when prompted.

Your account will be deactivated immediately upon confirmation.

Option 2: Request deletion by email

If you no longer have access to the app, send an email from the address associated with your Trueview account to support@trueview.health with the subject line "Delete my Trueview account".

What gets deleted

When your account is deleted, the following data is removed or anonymized:

• Your profile (name, email, profile picture).
• Authentication credentials and OTP records.
• Your scans, test requests, paid test requests, and promo-code redemptions linked to your user ID.
• Push notification tokens (FCM) registered to your devices.
• In-app notifications addressed to your account.
• Subscription/entitlement records tied to your user ID in RevenueCat.

What may be retained

We may retain a limited subset of information after deletion when required by law or for legitimate business purposes, including:

• Transaction and billing records that we are legally required to keep for tax, accounting, and audit purposes.
• Aggregated, de-identified analytics that cannot reasonably be linked back to you.
• Records necessary to comply with a valid legal hold, prevent fraud, or enforce our Terms.

Any such retained data is stored securely and accessed only for the purposes listed above. Standard retention timelines:

• Personal account data: removed/anonymized within 30 days of the deletion request.
• Transaction/billing records: retained for up to 7 years where required by applicable tax and accounting laws.
• Server logs: retained for up to 90 days for security and operational purposes, then automatically purged.

Active subscriptions

Deleting your account does not automatically cancel a subscription purchased through the Apple App Store or Google Play. To avoid further charges, please cancel your subscription separately:

• iOS (App Store): Settings → [Your name] → Subscriptions → Trueview → Cancel Subscription.
• Android (Google Play): Play Store → Profile → Payments & subscriptions → Subscriptions → Trueview → Cancel subscription.

Need help?

If you have any questions about deleting your account or about the data we store, email us at support@trueview.health. For more on how we handle your information, see our Privacy Policy.